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| Home > Changes happening at KBTM |
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Providing excellent customer service is very important to us here, as well as improving in any way we can. We have decided to implement some changes so that we can continue to provide a high level of service.
EcoEnclose polymailers
First, we are switching over to EcoEnclose polymailers. These are biodegradable and reusable. We make an attempt to recycle packaging whenever possible; this usually occurs in the form of boxes, and we often use usps flat rate packaging, but when we ship smaller packages we use polymailers.
Sad Sad News About Shipping :(
Shipping... as much as I have been trying and wanting to avoid this, the inevitable is upon us. In order to provide the top level service, personalized customer service, and to keep the store running for the long haul, I will need to make some changes to my shipping policy. Even though we enjoy providing free shipping, it comes with a high cost of postage and supplies, which at the end of the day takes from our bottom line. With the free shipping, processing fees, the cost of running a business, and the cost of my sanity, I am unable to continue at this rate unless I want to close in a year or so (which I do not!) Therefore, beginning next Tuesday (8/14/2012), shipping will be free on all orders over $49+, and the exact cost of shipping for orders under that amount.
To ease the pain of shipping I will begin including free samples with orders over $25. This might be a CJ's, a delish cream, or maybe some detergent. It's a great way to get products you already love as well and a great way to try up-and-coming brands. This is a little "Thank You" for thinking of us. This will start on Tuesday (8/14/2012) as well.
We hope that you understand our reasons for needing to adjust shipping and that you will continue to support our small family-owned business. We might not be able to compete with the larger stores who get bulk discounts, but we can promise that we will always try our hardest to accommodate our customers and provide excellent customer service. Its just me and my husband running this business so your support means a lot to us and reminds us why we started Kissed by the Moon in the first place. Hearing positive comments and how cloth has changed others really makes our day. |
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